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Returns & Damaged Shipment Policy

How Do I Return My Order?

The Fine Tapestry offers a 30 day Money Back Policy. Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want  (Note: If your item was damaged or defective, see our Damage section below.) We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Our Return Policy:

You can return any item for any reason for a full refund minus shipping handling charges within 30 days of receipt, in accordance with following terms:

  • You must email returns@thefinetapestry.com and include your original order number, what product(s) you are returning and the reason for return within 30 days of receipt of the order for a RMA number and a return address.

  • Shipping charges for the return are the responsibility of the customer unless otherwise authorized by customer service.

  • Wrap the package carefully. All returned products must be in original condition and packaging. If the original packaging, hardware, labels / tags or components were missing there will be a 15% repackaging fee deducted if the product is still deemed salable.  If you plan on returning an item, please DO NOT remove the labels and other tags on. The packaging box cannot have rips or tears on them and needs to be in reusable condition.

  • Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

  • Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. 

  • Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling.

  • We will issue a credit to the credit card used for the original purchase.

  • For international shipments, we cannot refund the brokerage fee.

  • Returns received without prior authorization or determined to be in unsalable (not new) condition can be shipped back to you for a fee of $15.00 shipping and handling.

  • All Imported tapestries have a 25% restocking fees when returned in new condition and in original packaging. Exchange with an equal or grater value tapestry is offered without no restocking fees.

  • Custom made products can not be returned.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us within 7 days of receiving the shipment. We ship everything using UPS / FEDEX and in a situation like this need to file a claim with them. We will try our best to resolve the claim as soon as possible but we cannot control UPS or FEDEX internal processes. Taking pictures of the damaged items and / or packaging will also help us in expedite the claim process. You can email this and other info to contact@thefinetapestry.com for our Customer Service department.

Our goal is to make buying online easy, safe and efficient.

If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us at our discretion.

If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.