tapestry wall hangings are top quality name brand merchandise, but we
understand that sometimes you just aren't happy with something you
purchase, whether in a physical store or online. You can return any
item for any reason for a full refund minus shipping handling charges
within 30 days of receipt, in accordance with our return policy found here. Any questions call our customer support center at 866.678.6933 or send an email to our returns department at firstname.lastname@example.org
Our Shipping Policy
We ship Worldwide. Simply Choose the your destination and the shipping rates will be calculated automatically based on your destination. Please note that due to some size restrictions some types of rodsets cannot be shipped internationally. The rod sets which can be shipped internationally without any problem include Petite Fleur Black(#11) and Petite Oval Black(#12) rod sets.
All Orders are shipped via mostly UPS or FEDEx. USPS will be used to ship to APO / FPO locations (additonal shipping time may occur). Thus we can only ship to UPS or FEDEX serviced addresses, we cannot ship to PO Box Addresses. We might in certain cases use other carrier due to servicability, delivery time and other reasons.
A notification email with Tracking information will be sent once the order has been shipped from our warehouse. You can also track your orders by visiting here
We Offer FREE SHIPPING! on orders of $49.99 or more. Simply look for the
logo to enjoy free shipping on selected items throughout the store. If
the items in your order which qualify for 'Free Shipping' total $49.99 or
more, your order ships FREE!
For orders below $49.99 or shipping to destination other than the inter-continental United States (48 states except Hawaii and Alaska), the rates are calculated based on the destination.
If you package arrives damaged, please notify the carrier (UPS / FEDEX / USPS) and customer service immediately. We will get another shipment out to you as soon as possible if the item is in stock. We will need you help to process a claim for damaged shipment with the shipment carrier.
All Return Shipping is responsibility of the customer returning the goods for reasons other than wrong product shipped, damaged or defective product or any other reason which is a fault on our side. Any return shipping charges paid by us should be authorized by customer service prior to shipping. Any unauthorized charge the recipient shipments will be declined by our shipping & receiving department. All returns must also go through proper returns procedures and as per our return policy. For more details on returns click here